FAQ

At this time we do not ship international orders. We hope to add this service in the near future. Currently we only ship to addresses in the USA.

Absolutely! We strive for a great online shopping experience and want those interested to experience our great product. To order a sample go to the Lost Woods sample product page and add a sample to your cart.

Return Policy

If, for any reason, you are not satisfied with your domestic online purchase, please contact us at 877.952.5222 or email us at [email protected]

Full price and sale merchandise may be returned within 14 days of your order delivery. Items marked ‘Final Sale’ are not eligible for return.

Shipping charges are non-refundable.

 

Follow these simple steps to return your purchase

Step 1: Please email [email protected] with your order# to obtain a return merchandise authorization (RMA) number. Include the original invoice with your returned merchandise and save a copy for your records.

Step 2: When packing your return please seal your box securely. Products must be returned in the original packaging.

Step 3: Shipping your domestic return remove any existing shipping labels, stickers, or other materials from the shipping box. You can send your merchandise back to us at the address below using any traceable method. Please note, return fees will not be refunded.

Please send your domestic idesoflight.com returns to:

Ides of Light Returns
556 S Fair Oaks Ave., STE 101-433
Pasadena, CA 91105

All merchandise must be in its original condition, new, unworn and unaltered with all original tags attached. Upon receipt of returned merchandise, Ides of Light reserves the right to deny refund if the items do not meet our return policy requirements or standards.

Once your package has been received, your refund will be processed within 7 business days. All refunds that meet our return policy and standards will be issued in the original form of payment. If you have any questions regarding your domestic return please contact our customer service team at 877.952.5222 or at [email protected]

To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at idesoflight.com.

Ides of Light reserves the right to change this Return policy at any time.

At this time, idesoflight.com is unable to accept returns or exchanges for products purchased in a retail store, department or any other website.

Damaged Fragrance

If you receive a damaged fragrance bottle from your online purchase, please contact us at 877.952.5222 or email us at [email protected] and we will happily replace the damaged items.

To process the return submit photos of the damaged item and a copy of your invoice to [email protected] or mail to:

Ides of Light
Attn: Customer Care
556 S. Fair Oaks Ave., STE 101-433
Pasadena, CA 91105

 

To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at idesoflight.com.

Ides of Light reserves the right to change this Return policy at any time.

At this time, idesoflight.com is unable to accept returns or exchanges for products purchased in a retail store, department or any other website.  Purchase made in a retail store, department or any other website will be subject to their particular return policy.